Policies and privacy

Grupo Arpoador recognizes the importance of privacy, security and data protection for its customers and for all data subjects who may have their personal information (as defined below) or otherwise processed through our systems. We use our best efforts to provide adequate safeguards for all of your operations and implement the most consistent and stringent policies and procedures.

This Privacy Policy informs you, who visit the site, or who provide data, regardless of their nature, of the Arpoador Group's privacy practices and indicates the choices you can make in the scope of the collection and use of data that refer to your information.

For the purposes of this Privacy Policy, personal data means any data that refers to an identified or identifiable natural person. Personal Data will have the nature of "Personal Data", whenever there is a possibility that you may be identified, directly or indirectly, by reference to a unique differentiation, such as your name, an identification number, location data, or other specific factors of your identity.

Scope
This Privacy Policy describes the treatment - which encompasses the collection or access, use and storage - of your Personal Data by Grupo Arpoador.
By agreeing to this Privacy Policy, you declare and agree that Grupo Arpoador may process your Personal Data in accordance with the terms set forth herein.

Third-party applications
This Privacy Policy does not apply to third party applications, products, services, websites or social media resources that may be accessed through links provided for your convenience and information (“Third Party Applications”). Accessing these links will take you out of Grupo Arpoador's virtual environment and may result in the collection or sharing of information about you by third parties. Grupo Arpoador does not control, endorse or make any guarantees regarding Third Party Applications or regarding their privacy practices, which may differ from ours. In this regard, we encourage you to carefully read the privacy policies of any Third Party Application you interact with before allowing the collection and use of your Personal Data.

Personal data collected by the website
Grupo Arpoador collects your Personal Data when you access our website. When contacting us for information and/or making reservations, you must provide us with contact information such as your name, email address and telephone number.

Whenever you visit our website, we receive and record your browser logs on our servers, including your computer or mobile device operating system type and version, browser identification and language, IP address and derived geographic areas, cookies and files, timestamps and duration of visits to the platforms accessed, before entering our website. We may relate this data to the Personal Data you provide for the purposes described in this Privacy Policy.

Personal data collected by third parties
We may receive your Personal Data when you provide it to third parties when making reservations. In this process, third parties use their own means to collect data concerning you, allowing Grupo Arpoador to also have access to this data so that reservations are made.

Third parties that collect data have a legal obligation to obtain the respective consents and authorizations that you freely, and unequivocally, want to give for the processing of your Personal Data. Grupo Arpoador relies on the content and scope of these Consents to properly process your Personal Data. We disclaim any liability arising from any inadequacy of these Consents regarding your Personal Data obtained by third parties.
In relation to Personal Data obtained through third parties, our commitment is limited, in principle, to providing you with transparency in the way in which we access, store and use your Personal Data.
We do this in order to establish a relationship of trust with you.

Personal data collected during the stay
The Arpoador Group values excellence in offering its services.
In order to provide an increasingly efficient and personalized service, we collect, store and use Personal Data from our guests during their stay, with regard to the characteristics, preferences and history of each guest. For example, past accommodation history such as preferences, dietary restrictions, allergies, among others, can be collected during the stay.
The Personal Data collected during the stay is used for the benefit of the respective guest, in order to provide a personalized service. We understand that this information can relate to the privacy of guests and, therefore, is kept confidential and secure, accessible only by our team for the best guest service.

By checking in for accommodation, you understand and agree that your Personal Data may be collected during your stay. Considering that the personalization of the hotel service is a process that is consolidated over time and with the experiences with the guests, the Personal Data collected remains stored indefinitely. You may exercise, under the terms of applicable law and this Policy, your rights in relation to Personal Data, including the right to have them deleted.

Personal data collected for WI-FI access
To access the Wi-Fi internet service on the premises of the Arpoador Group hotels, it is possible that your personal data will be collected as a requirement for your connection, and will be used only for this purpose.

Personal data collected automatically
Cookies are text files containing small amounts of data that are transferred to your device, or more precisely, to the browser you visit when visiting a website. The entity that places cookies on your browser can then read the information contained therein, in accordance with the settings assigned to it. These are typically classified as “session cookies”, which do not remain on your device after you close your browser, or “persistent cookies”, which will normally remain on your device until you delete them or, alternatively, they expire.
When you visit our website, we enter information on your computer in the form of a cookie, which is automatically recognized the next time you visit us. Cookies allow us, for example, to adapt our website to suit your interests. If you do not want Grupo Arpoador to recognize your computer again, set your web browser to delete cookies from your device, block all cookies or warn you before a cookie is saved. Please note that it is possible that once you request this deletion, some functionality may be lost.
We may also track IP addresses for purposes of administering our systems, reporting aggregate information, site tracking, preventing our servers from being hacked, and other uses described in this Privacy Policy.

How we use your personal data
Grupo Arpoador uses your Personal Data to offer hotel services, make reservations and also ensure that your stay is an exclusive experience.
We also use your information to improve our relationship with you by personalizing your interaction. For example, we may use your Personal Data to:

• Conduct our ordinary business operations, including to verify your identity, complete transactions and orders for our products or services, administer your reservation, process payments, conduct research and business analysis;

• For the purposes of staff training and quality assurance (which may include monitoring or recording calls to our customer support) and improving our internal operations and performance of systems, products and services, including innovation activities such as creating new products, resources and services using research and development tools and incorporating data analysis activities;

• Improve your experience with us by maintaining accurate contact and registration details, offering products, services and resources that may interest you and allowing you to participate in surveys;

• Respond to your comments, questions and complaints;

• Send you service-related information, including confirmations, invoices, technical notices, updates, security alerts, administrative and support messages;

• Inform you about promotions, upcoming events and news about products and services offered;

• Relate or combine information about you with other data we receive from third parties to help understand your needs and provide you with a better, more personalized service;

• Maintain the physical and patrimonial security of our guests and employees;

• Comply with legal and regulatory requirements or require, in accordance with applicable law, court order, subpoena or other legal process;

• Enforce our terms and conditions or protect our business, partners or customers;

• Prevent, investigate and deter fraudulent, unauthorized or illegal activities;

We may transfer your Personal Data to third parties. Upon your consent, we may also combine your Personal Data with data you receive from third parties.

Sharing and transferring personal data
We do not share Personal Data with third parties unless you have previously agreed to do so, or there is a permission or obligation based on law.
Grupo Arpoador may also share your Personal Data with: (i) credit rating and fraud prevention agencies; (ii) debt collection agencies (for outstanding debts to us); (iii) other third parties, including our business partners. If you choose to provide your Personal Data to these third parties, it will be treated in accordance with their privacy policy, which may differ from our policies and practices.

Advertising and marketing
You agree that we may collect, process and use your Personal Data for advertising or market research purposes and in particular to improve our services. We may collect, classify and use your information (together with that of other holders of Personal Data) in order to improve our services and also use them to exclusively offer special opportunities, compatible with your characteristics and preferences.

children's privacy
Grupo Arpoador only collects or processes data from children with the proper authorization of their parents or guardians and strictly for the purpose of checking in and providing the necessary services during the stay.

Communications via email and instant communicators
We will use your email address and telephone number only for the purposes for which you have authorized us to do so. You will only receive advertising from Grupo Arpoador by e-mail if you have agreed to do so or if we have legal support to do so.

If you have expressly consented to receiving email marketing or newsletters (for example, at the time of signing up or on subsequent login), you will have consented to receive selected communications at the email address you have provided to us. Our communications may be made at regular or irregular intervals. You can unsubscribe from communications at any time at marketing@grupoarpoador.com or through the link in the messages themselves.

Security of your personal data - Protection of your personal data
Grupo Arpoador adopts the usual procedures and standards of physical, electronic and managerial security, including encryption and passwords, in an effort to protect your Personal Data against unauthorized access and disclosure, as well as to prevent uncomfortable or unwanted communication (spam ). However, please be aware that no company, including Grupo Arpoador, can fully eliminate the security risks associated with the processing of Personal Data.

The Personal Data we collect may be retained for as long as necessary to fulfill our legitimate business purposes, including the purposes described in this Privacy Policy, or for a period of time specifically required or permitted by applicable law or regulation.

Exercise of your rights
Grupo Arpoador respects the rights that you have as the holder of Personal Data and allows you to exercise them in accordance with applicable legislation.

Thus, you have the right to confirm the processing of Personal Data concerning you as well as access the information that you have provided to us or that we maintain about you.
We strive to ensure that the processing of Personal Data is in accordance with the law and that it respects the rights and interests of data subjects. If you notice that we maintain incomplete, inaccurate or out-of-date Personal Data, you have the right to request that it be corrected. Likewise, if you find that we process unnecessary or excessive Personal Data or that the treatment does not comply with the law, you have the right to request the anonymization, blocking or deletion of the Personal Data subject to the irregularity.

In addition, you have the right to request information about the possibility of not providing consent and the consequences of this refusal. If you have previously granted your consent, you have the right to revoke it and request the deletion of the Personal Data whose processing has been authorized.

The exercise of the rights set forth above, which will take place via the email flavia@grupoarpoador.com and your request will be analyzed by those responsible for the privacy and protection of personal data at Grupo Arpoador. In certain cases, your request may be denied on a legitimate basis, such as when the fulfillment of what was required could lead to the exposure of information concerning another holder of Personal Data, in cases where we are legally prevented from disclosing such information or to fulfill your request under a third party contract. In all cases of our denial, the due justification will be presented to you.

Changes
As technology and our services advance, we will also adapt our Privacy Policy. Whenever this happens, we will publish the new version, which will indicate the date on which the revision took place. If you deem necessary, you can ask us for the most up-to-date version of our Privacy Policy. In any case, you should check this page regularly to find out more about the status of this Privacy Policy.

Revocation
If the processing of your Personal Data is based, for the most part, on your consent, please be aware that this can be revoked at any time. In general, the revocation, however, will only apply to the future use of Personal Data. You can revoke your consent by email to Grupo Arpoador. Withdrawal of consent may mean that certain services are no longer available to you or that they become restricted or limited. Grupo Arpoador reserves the right to exercise its data activities on a legal basis at any time.

contact us
If you have any questions or concerns about this Privacy Policy, our practices for collecting and using Personal Data, or about a possible breach or breach of confidentiality of Personal Data or privacy, you can contact us at via e-mail flavia@grupoarpoador.com .

Data Protection Policies

Personal data collected by the website
Grupo Arpoador collects your Personal Data when you access our website. When contacting us for information and/or making reservations, you must provide us with contact information such as your name, email address and telephone number.

Whenever you visit our website, we receive and record your browser logs on our servers, including your computer or mobile device operating system type and version, browser identification and language, IP address and derived geographic areas, cookies and files, timestamps and duration of visits to the platforms accessed, before entering our website. We may relate this data to the Personal Data you provide for the purposes described in this Privacy Policy.

Personal data collected by third parties
We may receive your Personal Data when you provide it to third parties when making reservations. In this process, third parties use their own means to collect data concerning you, allowing Grupo Arpoador to also have access to this data so that reservations are made.

Third parties that collect data have a legal obligation to obtain the respective consents and authorizations that you freely, and unequivocally, want to give for the processing of your Personal Data. Grupo Arpoador relies on the content and scope of these Consents to properly process your Personal Data. We disclaim any liability arising from any inadequacy of these Consents regarding your Personal Data obtained by third parties.
In relation to Personal Data obtained through third parties, our commitment is limited, in principle, to providing you with transparency in the way in which we access, store and use your Personal Data.
We do this in order to establish a relationship of trust with you.

Personal data collected during the stay
The Arpoador Group values excellence in offering its services.
In order to provide an increasingly efficient and personalized service, we collect, store and use Personal Data from our guests during their stay, with regard to the characteristics, preferences and history of each guest. For example, past accommodation history such as preferences, dietary restrictions, allergies, among others, can be collected during the stay.
The Personal Data collected during the stay is used for the benefit of the respective guest, in order to provide a personalized service. We understand that this information can relate to the privacy of guests and, therefore, is kept confidential and secure, accessible only by our team for the best guest service.

By checking in for accommodation, you understand and agree that your Personal Data may be collected during your stay. Considering that the personalization of the hotel service is a process that is consolidated over time and with the experiences with the guests, the Personal Data collected remains stored indefinitely. You may exercise, under the terms of applicable law and this Policy, your rights in relation to Personal Data, including the right to have them deleted.

Personal data collected for WI-FI access
To access the Wi-Fi internet service on the premises of the Arpoador Group hotels, it is possible that your personal data will be collected as a requirement for your connection, and will be used only for this purpose.

Personal data collected automatically
Cookies are text files containing small amounts of data that are transferred to your device, or more precisely, to the browser you visit when visiting a website. The entity that places cookies on your browser can then read the information contained therein, in accordance with the settings assigned to it. These are typically classified as “session cookies”, which do not remain on your device after you close your browser, or “persistent cookies”, which will normally remain on your device until you delete them or, alternatively, they expire.
When you visit our website, we enter information on your computer in the form of a cookie, which is automatically recognized the next time you visit us. Cookies allow us, for example, to adapt our website to suit your interests. If you do not want Grupo Arpoador to recognize your computer again, set your web browser to delete cookies from your device, block all cookies or warn you before a cookie is saved. Please note that it is possible that once you request this deletion, some functionality may be lost.
We may also track IP addresses for purposes of administering our systems, reporting aggregate information, site tracking, preventing our servers from being hacked, and other uses described in this Privacy Policy.

How we use your personal data
Grupo Arpoador uses your Personal Data to offer hotel services, make reservations and also ensure that your stay is an exclusive experience.
We also use your information to improve our relationship with you by personalizing your interaction. For example, we may use your Personal Data to:

• Conduct our ordinary business operations, including to verify your identity, complete transactions and orders for our products or services, administer your reservation, process payments, conduct research and business analysis;

• For the purposes of staff training and quality assurance (which may include monitoring or recording calls to our customer support) and improving our internal operations and performance of systems, products and services, including innovation activities such as creating new products, resources and services using research and development tools and incorporating data analysis activities;

• Improve your experience with us by maintaining accurate contact and registration details, offering products, services and resources that may interest you and allowing you to participate in surveys;

• Respond to your comments, questions and complaints;

• Send you service-related information, including confirmations, invoices, technical notices, updates, security alerts, administrative and support messages;

• Inform you about promotions, upcoming events and news about products and services offered;

• Relate or combine information about you with other data we receive from third parties to help understand your needs and provide you with a better, more personalized service;

• Maintain the physical and patrimonial security of our guests and employees;

• Comply with legal and regulatory requirements or require, in accordance with applicable law, court order, subpoena or other legal process;

• Enforce our terms and conditions or protect our business, partners or customers;

• Prevent, investigate and deter fraudulent, unauthorized or illegal activities;

We may transfer your Personal Data to third parties. Upon your consent, we may also combine your Personal Data with data you receive from third parties.

Sharing and transferring personal data
We do not share Personal Data with third parties unless you have previously agreed to do so, or there is a permission or obligation based on law.
Grupo Arpoador may also share your Personal Data with: (i) credit rating and fraud prevention agencies; (ii) debt collection agencies (for outstanding debts to us); (iii) other third parties, including our business partners. If you choose to provide your Personal Data to these third parties, it will be treated in accordance with their privacy policy, which may differ from our policies and practices.